Xpress Auto Transport ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xpressautoship.com or use our auto transport services. Please read this policy carefully.
1. Information We Collect
Information You Provide Directly
When you request a quote, book a service, or contact us, we may collect:
- Name, email address, and phone number
- Pickup and delivery addresses or ZIP codes
- Vehicle information (year, make, model, condition)
- Preferred pickup and delivery dates
- Payment information (processed by secure third-party payment processors)
- Any additional information you provide in communications with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide quotes and process your auto transport bookings
- Communicate with you about your shipment status
- Coordinate with carriers and dispatchers
- Respond to your inquiries and customer service requests
- Process payments and prevent fraud
- Improve our website and services
- Send you marketing communications (with your consent, where required)
- Comply with legal obligations
3. How We Share Your Information
We share your information only as necessary to provide our services:
- Auto transport carriers: We share necessary shipment details (pickup/delivery addresses, contact info, vehicle details) with carriers to fulfill your shipment
- Payment processors: Payment information is processed by secure third-party payment providers
- Service providers: We may share data with vendors who help us operate our business (email services, CRM platforms, analytics)
- Legal requirements: We may disclose information when required by law, court order, or government request
- Business transfers: In the event of a merger, acquisition, or sale, your information may be transferred
We do not sell your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Track conversions from advertising campaigns
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your information, including SSL encryption for data transmission and secure storage practices. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Request your data in a portable format
To exercise any of these rights, contact us at our contact page.
7. California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to know what personal information we collect, use, and disclose
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell)
- Right to non-discrimination for exercising your rights
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
10. International Users
Our services are intended for users in the United States. If you access our website from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your country.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (866) 283-0752
- Online: Contact form